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When the Rochester Police Department cleared officers in the recent case involving a Deaf motorist who was not provided an interpreter, it raised a question many Deaf and hard-of-hearing community members face: “What can I do if the police say nothing went wrong?” The answer is simple and important: You

Jul 02, 2025 Editor’s note (Dec 2025): The title has been updated for accuracy. No changes were made to the analysis. What happens when a Deaf motorist calls for help and the police refuse to listen? Introduction In February 2024, Lan the complainant, a Deaf driver, was involved in

PSS Case 2024-0084 - Rochester Police Department Jul 15, 2025 What Happened On January 18, 2024, a Deaf motorist was involved in a traffic accident in Rochester, NY. Despite clearly identifying as Deaf and requesting an interpreter through 911 relay services, responding Officer Ryan Fantigrossi: * Did not provide a qualified

RPD Interpreter Access Review Series – PSS Case 2024-0084 Jul 17, 2025 In 2024, a Rochester Police officer violated federal disability law and the department's own policy during a traffic stop with a Deaf motorist. When the incident was reviewed, RPD's Professional Standards Section found no policy